Offly Store Terms

OFFLY STORE TERMS offly.store | standard products | Custom | Stripe | delivery | returns

Version 1.0 | effective 27 August 2026

Seller: Szymon Bocianowski, Aleja Jerzego Waszyngtona 57, 04-074 Warsaw, Poland support@offly.store | +48 511 318 352

These Terms govern offly.store, distance orders, payments, delivery, complaints, statutory withdrawal and the voluntary 30-day return programme. The Seller is Szymon Bocianowski at the address above (“Offly” or the “Seller”). The Seller is an individual intending to register a business after exceeding the threshold under the Polish Entrepreneurs’ Law; after registration the same individual will remain the contracting party and the details will be updated. These Terms are available free of charge in a form that can be saved and reproduced. Polish law applies to matters not addressed here, including the Consumer Rights Act, Civil Code, product-safety and data-protection rules.

Shop means offly.store. Customer means any person or entity placing an order. Consumer means an individual purchasing outside their trade or profession. Consumer-like Entrepreneur means an individual entitled to consumer protection under Article 7aa of the Polish Consumer Rights Act. Goods means physical products offered by the Shop, especially the Offly Tag and OFFLY Dock. Standard Variant means a ready-made, non-personalised version such as White, Black, Clock, Target or a Dock colour. Custom means non-prefabricated Goods made to the Customer’s individual specification, text, graphic or design. App means the Offly mobile app governed by separate App Terms. Stripe means the payment infrastructure used where available.

Product photos, descriptions, prices, availability, variants, fulfilment times and set contents are invitations to contract unless expressly stated otherwise. The final price, currency, taxes, delivery cost and mandatory charges are shown before ordering. A delivery marked free costs zero. Announced price reductions are presented under applicable price-information rules, including the lowest price during the preceding 30 days where required. Photos are illustrative; immaterial differences may result from screen settings, materials, printing or production, provided the Goods remain conforming. Offly products may contain strong neodymium magnets; the Customer must read the supplied instructions and warnings.

Custom is genuinely produced to the Customer’s individual specification. The Customer is responsible for text, spelling, resolution, proportions, content and technical suitability. The Seller may refuse unlawful material, content infringing third-party rights or accepted standards, or a design that cannot technically be produced. The Customer confirms having rights or another legal basis to submit the material and grants Offly a non-exclusive right to use it only to fulfil the order. Offly may request a correction or approval, and the fulfilment period may pause until it is received. Merely labelling an item “Custom” does not remove withdrawal rights if it was not actually made to an individual specification.

The Customer selects Goods and variant, enters required details, selects payment and confirms using a button clearly indicating an obligation to pay. The order is the Customer’s offer. The contract is concluded when Offly emails acceptance for fulfilment, unless the payment flow clearly shows earlier acceptance. If payment was taken but the order cannot be accepted, it is refunded without undue delay. The Customer must provide accurate, current data; Offly is not liable for delay caused solely by an incorrect address, incomplete information or lack of required cooperation.

Available methods are shown before ordering and may use Stripe. Full card number, CVV and authentication details are processed by the payment provider under its rules; Offly normally receives only status and transaction identifier. Fulfilment may begin after required payment. Refunds normally use the original payment method unless law or an express agreement permits another method without extra cost.

Delivery is made to the address and within the area shown by the Shop. The time is shown before purchase or on the product page; if the Shop states that high demand may extend delivery to 14 days, that period applies. Custom timing may run from receipt of all required materials and approvals. Risk passes to a Consumer as prescribed by law, normally when the Goods are received from the carrier. Customers should inspect the parcel and document visible damage; failure to obtain a damage report does not remove statutory consumer rights.

Where a set includes the Offly App, its licence, functions, blocking, alarms, Account, Supabase and NFC are governed by the separate App Terms. Goods with digital elements remain subject to mandatory conformity rules. A free e-book or other digital bonus has no separate price unless the offer says otherwise. Following valid withdrawal from the whole contract, the Customer must stop using digital content to the extent required by law.

A Consumer or Consumer-like Entrepreneur may withdraw from a distance contract for a Standard Variant within 14 days without giving a reason unless a statutory exception applies. The period normally starts when the Customer or a nominated person other than the carrier takes possession. Notice may be emailed to support@offly.store or sent to the Seller’s address; use of the model form is optional. Goods must be returned within 14 days after notice. The Customer bears direct return cost unless Offly agreed otherwise. Offly refunds payments within the statutory time and may withhold reimbursement until receiving the Goods or proof of dispatch, whichever is earlier. The Customer is responsible for diminished value caused by handling beyond what is needed to establish nature, characteristics and functioning.

Under Article 38(1)(3) of the Polish Consumer Rights Act, the withdrawal right does not apply to non-prefabricated Goods made to the consumer’s specification or clearly personalised. This exclusion applies only when the particular Custom item is genuinely personalised. Before purchase the Customer is clearly informed and may be asked to acknowledge the exclusion. It does not affect remedies for non-conformity: a defective Custom product or one differing from the approved specification may still be complained about. Offly may voluntarily allow cancellation before personalisation or costs begin, but this is not a statutory right.

Where the Shop advertises “30-day returns”, this voluntarily extends the return opportunity for Standard Variants beyond the statutory 14 days. Statutory rules govern days 1–14; the additional programme covers days 15–30 after receipt. During that additional period Goods must be complete and free of damage beyond ordinary inspection, with included elements. A refund may be reduced by actual loss of value under the programme terms. Custom is excluded unless Offly expressly grants a return in a specific promotion or case.

The Seller is responsible to Consumers for conformity under the Consumer Rights Act. In case of non-conformity, the Consumer may normally first request repair or replacement, subject to statutory rules on impossibility and disproportionate cost; price reduction or termination may be available in statutory cases. Complaints may be sent to support@offly.store or the postal address and should include, where possible, order number, problem, requested remedy and photos or video. Offly replies to a Consumer complaint within 14 days unless another mandatory period applies. Statutorily required repair, replacement and transport costs are borne by the Seller. The Custom withdrawal exclusion never removes conformity remedies.

A commercial guarantee exists only if Offly issues an express guarantee statement. These Terms alone do not create one.

Use the Tag and Dock as intended and follow all instructions and warnings. Products may contain strong magnets. Keep them away from small children; swallowing magnets can cause serious injury or death. People with pacemakers, implants or medical devices must follow the device manufacturer’s distance guidance. Do not drill, cut, grind, heat or mechanically work magnets. Stop using damaged products. Mandatory product-safety liability is not limited.

Free bonuses, such as an e-book or setup help, are additional benefits with no separate price unless stated otherwise. Additional promotion terms may appear in the Shop, but mandatory law prevails. Newsletter sign-up is voluntary, is not a condition of purchase and can be withdrawn at any time. Details are in the Store Privacy Policy.

The Seller is liable for non-performance or improper performance under applicable law; nothing excludes liability that cannot lawfully be excluded. Offly is not liable to the extent delay or impossibility is caused solely by incorrect Customer data, missing cooperation, Customer-supplied Custom content or events outside reasonable control, subject to consumer rights. For Customers who are neither Consumers nor Consumer-like Entrepreneurs, to the maximum lawful extent Offly excludes lost profits and indirect loss, and total contractual liability is limited to the order value, except for intentional harm or where limitation is prohibited.

Consumers may seek help from municipal or district consumer ombudsmen, the Polish Trade Inspection and authorised alternative dispute-resolution bodies. Use is generally voluntary unless law provides otherwise. Court jurisdiction is determined by applicable law; these Terms do not impose a Seller-only court on Consumers.

The Store Privacy Policy explains personal-data processing, Supabase, Stripe, delivery services, newsletters and cookies. The App Privacy Policy is a separate document.

Offly may amend these Terms for an important reason such as a change in law, payment, delivery, Shop functions, Seller details or sales rules. Amendments do not prejudice acquired rights or alter concluded sales contracts unless mandatory law requires otherwise. The current version and effective date are published in the Shop.

Polish law applies, without depriving Consumers of mandatory protection applicable under conflict-of-law rules. If a provision is invalid or ineffective, the remainder stays effective. These Terms apply from 27 August 2026.

ANNEX 1 — MODEL WITHDRAWAL FORM

Complete and return this form only if you wish to withdraw and the statutory right applies.

To: Szymon Bocianowski, Aleja Jerzego Waszyngtona 57, 04-074 Warsaw, Poland, support@offly.store

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following Goods: Order/receipt date: Consumer name: Consumer address: Order number: Signature (only if submitted on paper): Date:

ANNEX 2 — CUSTOM NOTICE

CUSTOM — PERSONALISED PRODUCT

Custom is made to your individual specification. If that personalisation makes it a non-prefabricated item made for you, the statutory 14-day withdrawal right does not apply under Article 38(1)(3) of the Polish Consumer Rights Act. This does not affect your remedies if the product does not conform to the contract.

Recommended acknowledgement: I acknowledge that the Custom product is made to my individual specification and, to the extent that Article 38(1)(3) applies, I do not have the statutory right to withdraw from the contract.